Q. Is ordering online secure?
A.Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our online store encrypts the transmission of all credit cards and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from M4, please feel free to e-mail us at firstname.lastname@example.org
Q. How do I place my order?
A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order if you already have an account.
If you expect to purchase additional items from M4 in the future, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing at M4.
Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
After providing this information, you will need to click on the "Click to calculate shipping" button to determine your delivery charge, if applicable. When sales are available, if you have a valid promotional code, you may enter it in the "Coupon Discount" field directly beneath the shipping information. Be sure to click on the "Apply to Order" button in order to have your savings calculated and applied to your order.
After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the "Review Order" button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Complete order" button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department e-mailing us at email@example.com
Q. How do I view what’s in my shopping cart?
A. To view the contents of your cart, click on the “Cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of items you want to purchase of a particular product in your cart by updating the quantity.
You can also delete any item in your cart by clicking the “Remove” button below the number of items.
Q. How do I add items to my cart?
A. To add a product or other item to your cart, navigate to the page of the item you are interested in and then choose your desired version of that item. When you click the “Add to Cart” button, you will a note saying “Added to cart”. A window will also be displayed at the top right corner with the summary of the contents of your cart. After you have added the item, you can continue shopping or choose to complete your order by clicking on the cart icon at the to right corner of the page.
Q. How do I remove items from my cart?
A. First, click on the “Cart icon”in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click the “Remove” button below the number of items to have your changes reflected.
Q. How do I change the quantity of a particular item in my cart?
A. First, click on the “Cart icon” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the "Qty" header for this item and type in the quantity desired, or you can use the +/- buttons to add or subtract items. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.
Q. How can I sign into my account on the M4 store and/or edit the information in my account?
A. If you have previously purchased an M4 product, then you may have opted to create a personal account in our system. If so, you can access this account by clicking on the “Log In” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can click on the "Forgot your password?" link and we will send you an email with instructions on how to reset your password.
Q. How will I know that you have received my order?
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via e-mail that we have received your order.
Q. What are your shipping and handling rates?
A. Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using a U.S. Postal Service shipping module.
Q. What are your payment options?
A. We accept four types of major credit cards (Mastercard, Visa, American Express, Discover) and PayPal.
Q. What is your returns policy?
A. We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, Please write an e-mail to firstname.lastname@example.org. Our policy lasts 30 days.
Make sure the item is in resalable condition. We cannot refund or credit returned item that has been worn.
Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned item so that we can issue the proper credit or refund.
Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by UPS. Returns must be sent postpaid to:
M4 by Yadi
PO Box 524390
Miami, FL, 33152
If you have additional questions about our returns policy, please e-mail our Customer Service department at email@example.com.
Q. What if I have received a defective Item?
A. Defective items (e.g., items delivered with ripped or missing parts, or other damage) may be returned for a replacement or full credit. They must be reported and returned within 30 days of the invoice date. To report a defective product, please contact our Customer Service department at firstname.lastname@example.org
Q. How long after placing my order should I expect to receive my shipment?
A. All orders are shipped from our warehouse generally within 48 hours of the order being placed. Purchases shipped anywhere in the continental United States will generally arrive within 7-10 business days of the order date. Orders being shipped outside of the United States will have an estimate of arrival of 3-4 weeks of the order date.